ChatGPT for small business
In November 2022, OpenAI.com introduced a model called ChatGPT which can answer queries in a conversational way, allowing the Chatbot to answer follow up questions, admit when it responds incorrectly and even challenge incorrect statements or reject inappropriate requests or questions just like a human would do. In previous blogs we have written about how Conversational AI can augment conversational commerce and provide a more seamless and natural conversation between a business and their customers. Most people assume Conversational AI is only for very large businesses, but what ChatGPT model has shown is that anyone can use Conversational AI from students, small businesses to the largest organizations.
I thought it would be interesting for ChatGPT to write this week’s blog so I can keep my feet up.
How can Conversational Commerce help Small Business? by ChatGPT
Conversational commerce is a new way for small businesses to interact with their customers through messaging and chat applications. By using conversational commerce, small businesses can provide personalized, immediate, and convenient customer service, which can lead to increased customer loyalty and satisfaction.
One way that small businesses can use conversational commerce is by integrating chatbots into their websites or social media accounts. These chatbots can handle a variety of tasks, such as answering frequently asked questions, taking orders, and making recommendations. By automating these tasks, small businesses can free up time for their human employees to focus on more complex customer inquiries and issues.
Another way that small businesses can use conversational commerce is by interacting with customers directly through messaging and chat applications. This can be done through one-on-one conversations or through group chats and forums. By using this method, small businesses can build a sense of community and connection with their customers, which can lead to increased customer loyalty and word-of-mouth marketing.
Overall, conversational commerce is a powerful tool for small businesses to improve their customer service and build stronger relationships with their customers. By using chatbots and engaging with customers through messaging and chat applications, small businesses can provide personalized, immediate, and convenient service, which can lead to increased customer loyalty and satisfaction.
Payemoji – Conversational AI for Small Business
At Payemoji we enable messenger apps with a Conversational AI chat bot for small businesses. Every small business gets their own AI Chat Bot, a local mobile number (separate from their business number) and a QR code(s) that make it simple for your customers to engage through a Messenger App with your AI Chat bot. This will then allow small businesses to offer customer support, offer an eCommerce store to allow their customers to buy goods and pay digitally all through the AI Chat bot on any Messenger App. Small businesses can offer loyalty programs as their customer numbers are stored. Integration into social media platforms and internet platforms is also easy i.e., local number, a QR codes or even we offer a simple plug-ins. All this is available through our solution, and best of all your customers will never have to leave their favorite messenger app to engage with your AI chat bot for your business.
